About the Role:

We are looking for a proactive and well-spoken Customer Service Executive to manage both B2C and B2B customer interactions. The ideal candidate should be comfortable handling multiple queries across channels while maintaining a high standard of communication and professionalism.

Key Responsibilities:
Handle customer queries via calls, WhatsApp, email, and other channels
Manage and support B2B client relationships, including order coordination and issue resolution
Resolve customer complaints efficiently with a solution-oriented approach
Coordinate with operations/logistics teams for smooth order fulfilment
Maintain accurate records of customer interactions and transactions
Handle multiple conversations simultaneously with clarity and speed

Requirements:
Excellent spoken and written English (transparent, confident communication)
Robust Excel skills (basic to intermediate data tracking, reports, etc.)
Ability to multitask and manage high volumes of queries
Solid problem-solving skills and attention to detail
Prior experience in customer service or client handling is a plus

📌 Customer Service Executive Gurugram
🏢 Tashe Power India
📍 Gurugram