Having daily interactions with the customer to handle issues from end to end via chat and Email
Going the extra mile to engage customers in solving issues and ensuring satisfaction
Quickly and effectively building rapport with customers while diagnosing and resolving issues
Providing white glove service and having the ability to provide an overall excellent customer experience • Managing customer expectations regarding estimated response times.

Requirements:-
An obligation to deliver exceptional customer service
Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems • Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
Ability to learn current skills and quickly absorb and interpret current information, products, and
features from the perspective of the customer
Actively listen to the customer, and show empathy and patience
• Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken




Ensure policies and procedures are followed on all calls
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
Learn and retain a thorough working knowledge of all existing and current process and procedures • Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT • Attend Team Meetings/additional training sessions as scheduled • Performs other duties as assigned.

Educational/Work Experience and Requirements:-
Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus
Must have at least six months customer service experience or equivalent

Benefits:-
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance

📌 Customer Support Executive Email & Chat Gaming Process Bengaluru (India)
🏢 IntouchCX
📍 India