Customer Relationship Management
Build and maintain robust relationships with existing customers.
Regularly follow up with customers regarding orders, deliveries, and feedback.
Understand customer requirements and provide appropriate solutions.
Ensure high customer satisfaction through prompt responses.
Customer Support
Handle customer inquiries, complaints, and escalations.
Coordinate with internal teams to resolve issues quickly.
Maintain complaint records and ensure timely closure.
Keep customers updated on the progress of their concerns.
Sales Coordination
Support the sales team with customer communication.
Follow up on quotations and pending orders.
Coordinate with dispatch and accounts for smooth order execution.
Assist in repeat order generation.
CRM Software Management
Update customer details in the CRM system.
Record customer interactions, complaints, follow-ups,
and service history.
Maintain accurate customer databases.
Generate CRM reports for management.
After-Sales Service
Follow up after product delivery.
Collect customer feedback.
Coordinate machine installations or service visits if required.
Ensure customer issues are resolved within the defined turnaround time.
Coordination
Coordinate with:
Sales Team
Service Engineers
Dispatch Team
Accounts Department
Purchase Team
Ensure smooth communication between customers and internal departments.