"Roles & Responsibilities:
Experience working within the Healthcare Provider domain, with a robust understanding of hospital workflows and operational support.
Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations,



particularly for regulated healthcare workflows.
Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills Description

Deep understanding of cardiac diagnostics workflows (ECG, EP, cath)DICOM, waveforms, modality connectivity, structured cardiology reportingAbility to integrate cardiology systems with EMR, PACS, device gatewaysProficiency supporting stress testing systems, telemetry, remote monitorsSkills in registry abstraction support (ACC/STS)Troubleshooting device‑to‑system communication and data ingestionExperience working with Cardiovascular systems like IntelliSpace Cardiovascular, Vericis, ProSolv, Centricity Cardiology Workflow (CCW), and other similar applications"

📌 Delivery Specialist Bengaluru
🏢 NTT DATA Services
📍 Bengaluru