About the Role

We are looking for a proactive and customer-focused CRM Executive to manage customer interactions across multiple communication channels. The ideal candidate should have prior experience handling WhatsApp, emails, calls, chat platforms, and CRM/in-house software while ensuring excellent customer service and timely issue resolution.

The candidate should be comfortable working in rotational shifts and possess strong communication and organizational skills.

Key Responsibilities
Manage customer inquiries and support requests through WhatsApp, email, phone calls, website chat, and other communication platforms.
Handle customer queries, complaints, feedback, and escalations in a qualified and timely manner.
Update and maintain customer records accurately in the CRM/in-house software.
Coordinate with internal teams such as Operations, Logistics, Sales, and Marketing for query resolution.
Monitor customer interactions and ensure all conversations are documented appropriately.
Follow up with customers regarding pending requests, deliveries, returns, or service-related concerns.
Maintain service quality standards and ensure a positive customer experience.




Generate basic reports and maintain records of customer interactions and resolutions.
Adhere to company SOPs and customer service guidelines.

Required Skills & Qualifications
Graduate in any discipline.
1–2 years of experience in Customer Relationship Management, Customer Support, Customer Service, or similar roles.
Hands-on experience handling:
WhatsApp Business
Email support
Calling platforms
Live chat platforms
CRM/In-house software
Excellent verbal and written communication skills in English and Hindi.
Strong problem-solving and interpersonal skills.
Positive computer proficiency and familiarity with MS Excel, Google Sheets, and CRM tools.
Ability to multitask and work in a fast-paced setting.
Qualified, customer-centric, and detail-oriented approach.

Additional Requirements
All candidates are welcome to apply.
Must be comfortable working in rotational shifts, weekends, and holidays as per business requirements.
Ability to work independently and as part of a team.

Immediate joiners will be preferred. Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits
Provident Fund

Work Location: In person

📌 Crm Executive Mumbai (India)
🏢 Rherise Collective Private
📍 India