Job Summary The Dark Store Cluster Manager is responsible for the end-to-end management of multiple dark stores within the assigned cluster. The role focuses on driving operational excellence, customer satisfaction, inventory accuracy, team performance, cost optimization, and achieving business KPIs while ensuring compliance with company SOPs and safety standards.

The Cluster

Manager acts as the primary leader for all store operations and is accountable for P&L;, productivity, and people development across the cluster.

Key Responsibilities1. Operations Management
Manage end-to-end operations across 8–20 dark stores.
Ensure seamless inbound, put-away, picking, packing, staging, and dispatch operations.
Drive SLA adherence for order fulfillment and customer promise.
Conduct daily operational reviews and store visits.
Ensure SOP compliance across all stores.
KPI Management

Own and improve key operational metrics including:
Order Fulfillment SLA
O2A (Order to Assignment)
Picker Productivity
Orders Per Day (OPD)
Inventory Accuracy
IRDR / DPMO
Fill Rate
Order Defects
Shrinkage & Damages
Customer Complaints
Cost per Order
Store Productivity
Attendance & Manpower Utilization
Inventory Management
Maintain inventory accuracy above company targets.
Conduct cycle counts and audits.




Reduce inventory losses and damages.
Ensure FIFO/FEFO compliance where applicable.
Monitor stock availability and replenishment.
Team Leadership
Lead Store Managers, Shift In-Charges, AQMs, PEs, and Associates.
Recruit, coach, mentor, and develop future leaders.
Conduct weekly performance reviews.
Drive employee engagement and retention.
Build a high-performance culture.
Financial & Cost Control
Own cluster P&L.;
Optimize manpower cost.
Improve productivity without compromising quality.
Control consumables and operational expenses.
Drive continuous cost-saving initiatives.
Compliance & Safety
Ensure 100% adherence to SOPs.
Maintain Food Safety, Fire Safety, and Labour Law compliance.
Ensure audit readiness at all times.
Conduct safety inspections and corrective actions.
Stakeholder Management

Coordinate with:
Supply Chain
Procurement
HR
Finance
IT
Facilities
Last Mile Operations
Vendors
Continuous Improvement
Identify operational bottlenecks.
Implement Lean and Kaizen initiatives.
Standardize best practices across all stores.
Drive automation and process improvements.

Pay: ₹500,000.00 - ₹700,000.00 per year

Advantages
Provident Fund

Work Location: In person

📌 Cluster Manager Bengaluru (India)
🏢 cornerstone consultancy services
📍 India