– Customer Support Executive

Location: Vaishali Sector 1, Ghaziabad (In office)

Experience: 2+ Years

Employment Type: Full time
About the Role

We are looking for a proactive and customer-focused Customer Support Executive with experience in the Logistics/Freight Forwarding industry. The ideal candidate should have excellent communication skills and prior experience handling Middle East clients, ensuring smooth coordination and exceptional customer service.
Key Responsibilities
Handle customer queries via phone, email, and other communication channels.
Coordinate with internal teams to ensure timely shipment updates and issue resolution.
Maintain robust relationships with clients and provide regular shipment status updates.
Resolve customer complaints efficiently while ensuring high customer satisfaction.
Prepare and maintain shipment-related documentation and records.




Follow up on pending requests and ensure timely closure of customer issues.
Maintain service quality standards and meet response timelines.
Mandatory Requirements
Minimum 2+ years of experience in Customer Support within the Logistics/Freight Forwarding industry.
Experience working with Middle East clients is mandatory.
Excellent verbal and written English communication skills.
Strong customer handling and problem-solving abilities.
Ability to coordinate with multiple stakeholders and manage priorities.
Proficiency in MS Office and email communication.
Preferred Skills
Experience with shipment tracking and logistics documentation.
Knowledge of international freight operations.
Ability to work in a fast-paced environment with attention to detail.

📌 Customer Support Executive Logistic Ghaziabad
🏢 Brihati Global Edge Solutions
📍 Ghaziabad