Role : Cluster Manager - Telangana The Cluster Manager is responsible for driving business performance, operational excellence, customer experience, and people management across a cluster of retail stores. The role ensures consistent execution of business strategies, achievement of sales and profitability targets, and development of high-performing store teams while maintaining brand standards and operational compliance.

Key Responsibilities

Business & Financial Performance
Drive sales, profitability, and productivity across the assigned cluster.
Deliver business targets including Sales, Gross Margin, EBITDA, and Cost-to-Sales.
Analyze daily, weekly, and monthly business performance and implement corrective action plans.
Identify prospects to maximize revenue through merchandising, promotions, and local market initiatives.
Ensure achievement of KPIs including ATV, ABS, Conversion, UPT, and Footfall productivity.

Store Operations
Ensure smooth day-to-day operations across all stores within the cluster.
Drive operational excellence through adherence to SOPs and retail processes.
Monitor inventory accuracy, shrinkage control, stock availability, and replenishment.
Ensure visual merchandising standards and store presentation are maintained consistently.




Conduct regular store audits and implement corrective actions.

Customer Experience
Deliver exceptional customer experience across all stores.
Monitor customer feedback, NPS, and service standards.
Resolve escalated customer concerns promptly.
Drive customer engagement and loyalty initiatives.

People Management
Lead, coach, and develop Store Managers and SMT teams.
Build a high-performance culture through continuous coaching and performance management.
Drive employee engagement and retention initiatives.
Ensure manpower planning and timely hiring in coordination with HR.
Identify succession pipeline for critical positions.

Compliance & Governance
Ensure compliance with company policies, statutory regulations, and audit requirements.
Drive loss prevention and shrinkage control initiatives.
Ensure health, safety, and security standards across all stores.
Maintain discipline and ethical business practices.

Cross Functional Collaboration
Partner with Merchandising, Supply Chain, HR, Finance, Marketing, and Projects teams.
Support current store openings, relocations, and store renovations.
Ensure seamless execution of marketing campaigns and business initiatives.

📌 Cluster Manager Telangana Secunderabad
🏢 EASY BUY
📍 Secunderabad