As a Compliance Officer, your primary responsibility is to assess the compliance performance of our client's call center associates. You will monitor transactions and evaluate associates' demeanor, accuracy, customer service performance, and adherence to both company and client policies and procedures.
You will also assist in the development and implementation of compliance processes and procedures. This includes making recommendations for improvements and preparing detailed reports used for root cause analysis, action planning, and process enhancements.
As a Compliance Officer, You Will
Conduct periodic internal reviews and transaction audits (including physical audits) to ensure adherence to compliance procedures
Conduct or direct internal investigations related to compliance issues
Assess product, compliance, or operational risks and develop appropriate risk management strategies
Identify and follow up on compliance issues requiring further investigation
Disseminate written policies and procedures related to compliance activities
Evaluate testing procedures to meet the specifications of U.S. Compliance Regulatory Agencies
Ensure tools and technologies are in place to provide adequate oversight and monitoring in all required areas of compliance
As a Compliance Officer, You Have
A post-secondary degree in Business Administration or equivalent
Experience with compliance audits or similar responsibilities (preferred)
A minimum of 1 year of experience in collections
Experience managing compliance and audits within a debt collections environment (preferred)
Exceptional attention to detail
Solid analytical, critical thinking, and problem-solving skills
Excellent time and project management abilities
Robust communication skills for effective interaction across diverse teams
The ability to work in a fast-paced and time-sensitive setting