Key Responsibilities
Customer Communication : Communicate and interpret customers needs by delivering skilled, courteous, and quality service via multiple channels (phone, email, chat, etc.).
Confidentiality Accuracy : Ensure the accuracy and confidentiality of all customer-related information, including account details, credit card information, billing details, and customer identification.
Adherence to Policies : Adhere to account-specific standard procedures, guidelines, and policies regarding customer interaction and communication.
Key Performance Indicators (KPIs) : Meet or exceed client-defined KPIs, which may include attendance and adherence, quality assurance (QA), productivity, call handling time, and customer satisfaction (CSAT).
📌 Customer Service Siliguri
🏢 Fusion CX
📍 Siliguri
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