Monitoring of Application:
Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders (Internal and External).
Sanity Check:
This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
Effective Communication:
Proactive and prompt communication with clients to resolve their queries quickly and accurately.
Escalation Process:
Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
Effective timely alert:
All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
Multitasking:
Job demands multi-tasking with valuable Analytical, Logical Reasoning Skills with Smart and quick thinking.
Key Performance Measures and KPIs:
Defects Handling
Average Handling Time
Timely Escalation to the client
No Client Complaints and Internal defects
Accuracy and Completeness
Effective Communication with internal and external stake holders