Job Location: Thane, MumbaiDepartment: Customer Support / Banking OperationsWork Type: Full-TimeExperience: Freshers & Experienced Both Eligible
About the Role
We are looking for confident and customer-oriented candidates to join the IDFC Bank customer support team in Thane. The role involves interacting with customers, understanding their requirements, and providing appropriate assistance through qualified communication.
What You Will Do
Speak with customers and understand their banking-related requirements.
Provide clear and accurate information as per the process guidelines.
Assist customers with their queries and resolve issues appropriately.
Maintain professional communication and customer service standards.
Record and update customer information in the system.
Follow defined quality, compliance, and productivity parameters.
Work effectively with the team to achieve daily and monthly targets.
Eligibility Criteria
Minimum Qualification: 12th Pass
Freshers can apply.
Candidates with previous BPO, voice process, customer care, or banking experience are also welcome.
Good spoken English and communication skills are essential.
Basic computer knowledge is required.
Candidates should be comfortable handling customer conversations.
Positive attitude with willingness to learn.
Working Hours: 9:30 AM – 6:30 PMWeekly Off: Sunday Fixed
Employee Benefits
Free transportation facility from Thane Railway Station
Pick & drop facility available from the training period
Stable banking-process chance
Suitable chance for candidates starting their career in banking/customer service
Who Should Apply? This opportunity is suitable for freshers looking to start their career as well as experienced professionals seeking a customer service role in the banking sector.
Apply now and become part of the IDFC Bank process in Thane.
Pay: ₹15,507.31 - ₹24,191.01 per month
Benefits
Cell phone reimbursement
Work Location: In person
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