Job DescriptionJob Summary

NWe are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service.

NKey Responsibilities

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Handle inbound and outbound patient calls professionally and courteously
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Schedule, reschedule, and confirm patient appointments
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Explain patient balances, invoices, and billing statements
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Assist patients with basic insurance-related inquiries
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Update patient demographics and account information accurately
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Follow up with patientsregarding unpaid balances and payment plans
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Document call details and notes accurately in the system
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Coordinate with provider offices and billing teams as required
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Maintain HIPAA compliance and patient data confidentiality
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Meet daily productivity,



quality, and performance targets
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nRequired Skills

NCommunication Skills

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Excellent verbal communication skills in English
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Neutral accent with skilled phone etiquette
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Robust active listeningand empathetic communication skills
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nTechnical Skills

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Basic understanding of U.S. healthcare processes
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Familiarity with EMR/EHR systems preferred
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Positive typing speed and documentation skills
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Working knowledge of MSExcel and email communication
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nPreferred Knowledge

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Basics of medicalbilling
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Understanding of insurance terminology
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Knowledge of prior authorization processes
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Patient eligibility verification
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nEducational Qualification

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Graduate in any discipline preferred
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Healthcare certification will be considered an added advantage
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nSalary: 3.6 LPA + incentives based on performance

📌 Customer Service Representative Ahmedabad (India)
🏢 Meditab India
📍 India