Company Description CuatroLabs is a luxury beauty brand house dedicated to refined products, elevated experiences, and enduring quality. Every creation is crafted with precision and performance in mind, focusing on texture, efficacy, design, and consistency to deliver intentional, timeless products. The brand defines modern luxury through restraint, purpose, and trust rather than excess or fleeting trends.

CuatroLabs emphasizes quality and authentic experience over exaggerated claims, building a brand ecosystem where beauty is elevated, purposeful, and quietly confident. It is a place where sophistication consistently meets substance.

Role Description The Customer Care Executive is a full time, on-site role based in Gandhinagar. This role involves responding to customer inquiries across channels, resolving product and order-related issues, and ensuring that each interaction reflects CuatroLabs’ commitment to refined service and elevated experiences. The executive will handle returns and exchanges, manage escalations, and track customer feedback to support continuous improvement in service quality.

Daily responsibilities include maintaining accurate records of interactions,



coordinating with sales and operations teams to address customer needs, and proactively guiding customers toward suitable products and solutions. The role also includes supporting post-purchase engagement and contributing insights that help enhance customer satisfaction and brand loyalty.

Qualifications

Candidates should possess solid customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.

Candidates should possess excellent interpersonal abilities, including clear Communication and active listening skills.

Candidates should possess basic Sales skills, including the ability to recommend products and support cross-selling or up-selling where appropriate.

Relevant experience in beauty, luxury, or retail environments is beneficial.

Ability to work on-site in Gandhinagar, manage multiple customer interactions efficiently, and use CRM or ticketing tools is preferred.

Strong problem-solving skills, a calm and skilled demeanor, and a commitment to inclusive, non-discriminatory customer service are important.

📌 Customer Care Executive Gandhinagar (India)
🏢 Cuatro Labs
📍 India