Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring current staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working setting for your team.
Pay: ₹18,752.53 - ₹23,092.15 per month
Benefits
Versatile schedule
Paid sick time
Paid time off
Provident Fund
Work from home
Work Location: In person
📌 Customer Care Executive Chennai (India)
🏢 Naxtazy solutions
📍 India
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