Key Responsibilities
Lead and manage the customer care/front office team.
Ensure a warm, compassionate, and qualified experience for every patient.
Oversee appointment scheduling, registrations, and patient follow-ups.
Coordinate with doctors, nursing staff, embryologists, and other departments to ensure smooth patient flow.
Handle patient queries, concerns, and complaints promptly and effectively.
Monitor patient feedback and implement service improvement initiatives.
Ensure timely follow-up with prospective and existing patients to improve conversions and treatment adherence.
Maintain patient confidentiality and compliance with healthcare regulations.
Track customer satisfaction (CSAT), patient retention, and service quality metrics.
Train, coach, and evaluate the customer care team to maintain high service standards.
Prepare daily, weekly, and monthly operational and performance reports.
Support marketing and patient engagement initiatives, including awareness programs and events.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Care Manager Majura Gate
🏢 Nova IVF Fertility a Unit of Rhea Healthcare
📍 Majura Gate