Own the end-to-end relationship for a dedicated portfolio of BlueStone's most valued clients. The role has two halves: solving real purchase needs quickly and personally, and building experiences that feel genuinely different from anything else in the market — delivered with the warmth and polish of 5-star hospitality.
What This Role Broadly Cover
Solving Client Needs
Expediting orders, custom design requests, and repairs
Facilitating discounts and previews of custom designs before an order is placed
Connecting clients with in-house stylists for personalized suggestions
Working across retail, styling, supply chain and servicing teams to get requests resolved end-to-end
Building Memorable Experiences
Designing and delivering moments that feel personal and distinct — not a standard service interaction
Managing invitations, referrals,
and milestone gestures for the client portfolio
Core Traits
Warm, articulate communicator with a 5-star hospitality service standard
Composed and solution-oriented under pressure — resolves issues calmly and decisively
Robust ownership mindset — chases outcomes internally until resolved
Creative instinct for curating experiences clients will remember
Discreet and detail-oriented with client information
Working Rhythm
Standard business hours, with extended availability for urgent client needs (not round-the-clock)
Individual performance goals (e.g. client satisfaction, retention, responsiveness)
Backup/pod coverage ensures clients always have a contact during leave
Who We're Looking For
4–10 years in luxury hospitality, private banking/RM, premium concierge, or luxury retail clienteling
— strongly preferred but not mandatory. Open to solid candidates from adjacent service backgrounds who show the traits above and can be trained.
📌 Customer Engagement Executive Mumbai (India)
🏢 BlueStone
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.