Key Responsibilities

JD for Junior Manager IT Infrastructure

Skills
Manage IT Infrastructure and IT Operations for rapidly growing organization
Manage day-to-day IT infrastructure operations and end users support
Incident management for set of critical users and resources within organization, Coordinate incident resolution with internal teams & vendors
Handle L2/L3 support escalations, Drive Root Cause Analysis (RCA) for major incidents
Supervise IT support engineers / admins, Allocate work and monitor team productivity, Conduct Performance reviews and Skill development & training, Act as escalation point for critical issues
Coordinate and support to central team to mitigate cybersecurity risks
Maintain IT hardware and software asset inventory, Ensure cost efficiency and vendor SLAs
Should have worked on Automation of IT operational activities to save time and resources efforts.
Positive knowledge of network infrastructure and terminologies
Prepare management dashboards: SLA performance, Incident trends, Capacity utilization, etc.
Present reports to IT Head, Security team and Business leadership
Support Internal / External audits, Maintain Compliance documentation
Ensure adherence to Security policies, Regulatory requirements designed by organization




Conduct risk assessments and vulnerability reviews, Support audit findings closure, support for governance controls designed by central teams
Should have knowledge and visibility of available latest tools and licenses available in market to enhance the IT infrastructure and security posture for an organization
Should have proven project management experience
Eagerness to learn and grow technical skills
Valuable written, documentation, verbal and communication skills

Certifications
Microsoft, CISM, ITIL, PMP are preferable

Education
UG : M Tech / B.Tech / BE / ME / MCA

Others
Location : Hinjewadi, Pune (Onsite)
Reporting to : Senior Manager IT Infrastructure

Qualification

Education
UG : M Tech / B.Tech / BE / ME / MCA

Experience

Experience
More than 8 years of experience in IT Infrastructure operations management from large enterprise
Should have experience in Windows, VMWare settings
Experience in driving continuous improvement in project deliveries and individual / team performance
Experience in Manufacturing Industry is preferrable

Additional Requirement

Others
Location : Hinjewadi, Pune (Onsite)
Reporting to : Senior Manager IT Infrastructure

📌 Deputy Manager It Infrastructure Pune
🏢 Tata AutoComp
📍 Pune