About the Role:

The position holder will be responsible for responding to emails and chat to/from customers by ensuring proper resolution. In this role, one will be responsible to provide concise, quality customer service in a professional, timely, and courteous manner, and maintain communication for every interaction on system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task in a energetic, high volume contact centre environment.

Key Responsibilities:
Comprehend and process all email and chat correspondences from customers in a timely manner.
Provide successful resolution to all customer by replying in a prompt and skilled manner via email and chat.
Handling of Social Media Queries and escalation on all platforms.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.




Provide alternatives & Superior customer experience on emails and chat.
Ability to take quick decisions and respond to customer inquiries in an appropriate manner.
Be nimble and adaptable to serve in multi-channel environment as per business requirement.

Eligibility Criteria:
Education qualification: Bachelors degree.

Skills Required:
Ability to understand, read and speak English proficiently.
Should understand regional languages Hindi /Marathi.
Solid written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures.
You should be confident, have a valuable understanding and comprehension ability.
Ability to work in environment as per business requirement.
Quick navigation ability, Web savy & basic troubleshooting knowledge
Knowledge of MS word and MS Excel

📌 Customer Success Intern Mumbai (India)
🏢 Bhanix
📍 India