About Altois

We're a Pipedrive Platinum Partner — one of a small number worldwide, and the leading partner across India and APAC. We help growing companies replace spreadsheets and half-configured CRMs with a sales system that their team actually uses. Today we support 180+ businesses across India, APAC, and beyond.

The role

You'll own the customer journey from the moment a deal closes: onboarding, implementation, adoption, and renewal. You'll configure pipelines, migrate messy data, build automations, train teams, and stay close enough to your accounts to know when one is drifting before they tell you.

What you'll own
Onboarding and implementation. Run current customers from kickoff to live: discovery, pipeline and field configuration, data migration, integrations, and user training.
Adoption. Track whether teams are actually using what we built. Step in when they aren't.
Renewals. Own the renewal calendar end to end. No renewal should ever be a surprise.
At-risk accounts. Spot the signals — usage drops, seat reductions, silence — and intervene early.
Expansion. Identify accounts ready for more seats, higher tiers, or add-ons, and run those conversations.
Feedback loop. Bring patterns back to the team.



If customers keep struggling with the same thing, that's a product of how we sell and implement, and we want to fix it upstream.
The system itself. Build the process, the templates, and the health-scoring that makes the above repeatable.

Requirements
2–5 years in SaaS customer success, implementation, onboarding, or solutions consulting
You have personally configured a CRM or business tool for a customer — not overseen it, done it. Be ready to walk us through one end to end.
Comfort with data: imports, deduplication, field mapping, cleaning up a spreadsheet somebody else made
You can run a training session for a room of non-technical salespeople and hold their attention
Solid written and spoken English; working proficiency in Hindi
You're comfortable being measured on customer outcomes, not activity volume
Pipedrive CRM experience (genuinely optional — we can teach the product, we can't teach the instinct)
Familiarity with automation tools like Zapier or Make, or with API-level integrations
Experience with SMB customers, where you carry many accounts rather than a handful

📌 Customer Success & Implementation Manager Mumbai (India)
🏢 Altois
📍 India