ROLE: Executive – D2C Last Mile Operations & Fulfilment

LOCATION: Indore

Job Summary:

This role owns last-mile delivery performance for the D2C business, managing courier partner relationships, delivery SLAs, and end-customer delivery experience. The role bridges warehouse dispatch and final delivery, ensuring speed, cost-efficiency, and reliability of last-mile logistics.

Key Responsibilities
Manage relationships and performance of last-mile courier/logistics partners (rate negotiation, SLA management, escalations).
Monitor pin-code level serviceability, delivery TAT, and first-attempt delivery success rate. Drive reduction in RTO, NDR, and failed delivery attempts through root-cause analysis and corrective action with courier partners.
Own daily tracking of shipments in transit; proactively resolve delays and exceptions. Optimize courier allocation logic (zone/weight/cost-based routing) to balance cost and delivery speed.
Collaborate with the CX/support team to resolve delivery-related customer escalations quickly.
Analyze last-mile cost per shipment and identify opportunities to reduce freight/COD costs.




Track and improve COD remittance timelines and reconciliation with logistics partners. Support onboarding of recent courier partners/pin codes to expand serviceable areas. Prepare weekly/monthly performance scorecards for all courier partners.
Work closely with Warehouse Operations to ensure dispatch cut-offs align with courier pickup schedules.

Requirements:
Bachelor's degree in Supply Chain, Logistics, Business, or related field.
Solid analytical skills with experience managing courier scorecards and SLA dashboards.
Experience negotiating and managing multiple 3PL/courier partner relationships. Proficiency in Excel/Google Sheets; exposure to logistics aggregator platforms (Shiprocket, Nimbuspost, Shipway, etc.) preferred.
Robust problem-solving skills and comfort working with high shipment volumes and tight deadlines.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits
Paid time off
Provident Fund

Work Location: In person

📌 C Last Mile Operations Executive Indore
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