Job Summary

As we continue to grow, we are looking for a passionate and customer-focused Customer Success Manager II to deliver exceptional client experiences, drive engagement, and build long-term customer relationships.

Responsibilities
Manage the engagement of at least 20 client accounts.
Build and maintain solid relationships with L1 stakeholders.
Plan and execute webinars, programs, campaigns, and overall engagement initiatives for assigned accounts.
Independently manage and execute client launches and onboarding activities.
Analyze engagement and account data, prepare reports, and share relevant insights with stakeholders.
Mentor and support Customer Success Manager I team members as required.




Conduct engagement discussions independently without the presence of the Senior Customer Success Manager and participate in reporting discussions when required.
Contribute to and support key business and operational processes.
Travel to client locations whenever required.
Handle customer escalations in a timely and skilled manner.
Drive high retention across the assigned portfolio of accounts.
Proactively identify, escalate, and report account-level risks and red flags.
Collaborate closely with cross-functional teams to ensure seamless service delivery and customer satisfaction.

📌 Customer Success Manager Ii Mumbai
🏢 YourDOST
📍 Mumbai