Role Overview

As a Customer Success Manager at Loop, you own the end-to-end health, retention, and growth of a portfolio of mid-sized & Enterprise clients. You are a revenue owner

, not a support function—responsible for driving renewals, expansion, and product adoption by becoming a trusted advisor to customers.

Immediate joiners preferred.

What You Own
Revenue & Retention
Own renewals, retention, and net revenue growth across your portfolio
Drive upsell and cross-sell prospects in existing accounts
Proactively identify churn risks and execute recovery plans
Customer Outcomes & Adoption
Drive product adoption, engagement, and utilisation across accounts
Use data to track leading indicators and forecast account health
Strategic Account Management
Build and maintain relationships with key decision-makers and stakeholders
Act as a trusted advisor on employee health and benefits strategy
Run structured business reviews (QBRs/MBRs) aligned to customer goals
Execution Excellence
Own onboarding and ensure strong activation and first-value delivery




Manage escalations with urgency and drive cross-functional resolution
Voice of Customer
Translate customer feedback into actionable product and service inputs

What Success Looks Like
High logo retention and Net Revenue Retention (NRR)
Solid product adoption and engagement metrics
Consistent expansion pipeline and closed revenue
Positive customer feedback and advocacy

What We’re Looking For
3–7 years experience in Customer Success / Account Management / Hospitality Sales
Proven ability to own revenue outcomes (renewals + expansion)
Strong commercial mindset with comfort in selling and negotiation
Highly analytical and process-driven; comfortable with data and forecasting
Excellent stakeholder management and communication skills

What We Don’t Want (Implicit But Significant)
Purely support-oriented profiles
Low ownership / escalation-driven working style
Activity without outcomes

📌 Customer Success Manager Noida (India)
🏢 Loop
📍 India