We are looking for a proactive and customer-focused Customer Relationship Executive to ensure excellent customer service and build robust customer relationships.
Key Responsibilities
Handle customer inquiries, complaints, and service requests through phone, email, and WhatsApp.
Build and maintain positive relationships with customers.
Coordinate with internal departments to ensure timely resolution of customer issues.
Conduct follow-up calls to ensure customer satisfaction.
Maintain accurate customer records and update CRM/database.
Support customer retention initiatives and gather customer feedback.
Prepare customer service reports and maintain service quality standards.
Requirements:
Bachelor's degree in any discipline.
0–3 years of experience in Customer Service, Customer Relations, or a similar role.
Freshers with excellent communication skills and a passion for customer service are encouraged to apply.
Excellent communication and interpersonal skills.
Positive problem-solving and conflict-resolution abilities.
Proficiency in MS Office and CRM software will be an added advantage.
Ability to multitask and work in a fast-paced workplace.
Experience in the Building Materials industry will be an added advantage.