The Front Office Associate is the face and voice of CFC. This role is responsible for creating a welcoming experience for every visitor, member, and prospect while ensuring smooth front desk operations. The ideal candidate should be friendly, confident, organized, and passionate about delivering excellent customer service.

In addition to managing the reception area, the role involves calling and following up with prospective members, scheduling appointments and trial sessions, and helping convert inquiries into memberships.

Key Responsibilities

Front Desk & Customer Service
Greet members, visitors, and guests in a warm and skilled manner.
Assist with inquiries related to memberships, fitness programs, schedules, and facilities.
Manage visitor registrations and maintain front desk records.
Coordinate appointments, consultations, and trial sessions.
Ensure the reception area remains organized and presentable at all times.

Telecalling & Lead Follow-Up
Make outbound calls to prospective client and leads.
Explain membership plans, promotions, and available fitness programs.




Follow up on walk-in inquiries.
Schedule appointments and trial sessions for interested prospects.
Maintain accurate records of leads and follow-up activities.

Member Support
Address member queries and concerns promptly and professionally.
Build positive relationships with members and provide a high level of customer service.
Conduct follow-up calls to improve member engagement and retention.
Collect feedback and coordinate with relevant departments to ensure member satisfaction.

Administrative Responsibilities
Maintain attendance, appointment, and inquiry records.
Prepare daily and weekly reports on leads, appointments, and conversions.
Support membership registration and documentation processes.
Coordinate with trainers and management to ensure smooth daily operations.
Assist with promotional campaigns, events, and member engagement activities.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Associate Kochi
🏢 FX Wellness u0026 Sports Tech
📍 Kochi