Train Client and EXL specific training curriculum
Coach and mentor trainees that are struggling towards improvement
Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching
Some client interaction
Compile reports as required
Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution
Training administration e.g. room co-ordination, transport, payroll etc.
Identify training needs and compile material and interventions to close the gaps
Take calls as required