Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Key RequirementsExperience
15–20+ years in BFSI/Insurance operations, with deep expertise in Life & Pensions
Extensive experience in managing large global operations and multiple clients
Proven track record in P&L; management, transformation, and business growthEducation




Bachelor’s degree (mandatory)
MBA / Postgraduate in Business, Finance, or Operations preferred
Certifications (Lean Six Sigma Black Belt, PMP, Digital/AI certifications) are a plus

Key Skills & Competencies
Strategic thinking and business acumen
Solid leadership and executive presence
Client relationship and influencing skills
Financial and commercial acumen (P&L; ownership)
Transformation and change leadership
Deep domain expertise in Life & Pensions
Robust decision-making and problem-solving capabilities
Digital, automation, and analytics orientation Key Performance Indicators (KPIs)
Revenue growth and profitability (P&L; metrics)
SLA/KPI delivery across accounts
Client satisfaction and retention (CSAT / NPS)
Operational efficiency and cost savings
Transformation impact (automation, productivity gains)
Employee engagement and retention
Risk and compliance adherence

Reporting Structure
Reports to: Senior General Manager• Direct Reports: Senior Group Managers / Group Managers

Qualifications graduate

📌 General Manager Operations Pune
🏢 Wns Global Services
📍 Pune