Job DescriptionOBJECTIVE

NAs the Service Strategy lead, you will play a pivotal role in shaping the direction and success of our

NSupport and Service operations. With a solution-oriented mindset, you will be responsible for

Noverseeing the strategic direction and operational success of our Annual Maintenance Contract (AMC) services. With a self-driven approach, your robust decision-making skills and strategic foresight, this critical leadership role demands an individual with a solid understanding of service delivery, contract management, and customer relationship building with responsibilities of timely collections.

NYour ability to deliver high-quality, cost-effective solutions, optimize service workflows, and foster

Nlong-term customer relationships will be key to driving retention, improving service performance,

Nand enhancing overall client satisfaction.

NKEY RESPONSIBILITIES

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Responsible for the sales and support of AMC/Services business and to ensure that a valuable gross margin is achieved.
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Meeting Negotiating andfinalizing high value AMCs with potential vendors/ clients and strategy tie ups with top management/Decision makers of the organizations.
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Final decision concerning Payment Collections, Decision on Retaining the existing AMC/Services to Customers and adding new customers for AMC.
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Achieving AMC revenue generation target as set by the company by task allocation to support team.
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Meeting/Negotiation with potential Customers for Third Party AMCs.
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Regular follow up with Client for Fund Availability.
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Monitoring AMCs with respect to cost, resource deployment, time over-runs, quality compliance and manpower planning to ensure timely execution of AMC.
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nJOB SPECIFICATIONS

N1. Bachelor's degree in Engineering or related field.

N2. Effective communication skills, with the ability to engage at all levels of the organization.

N3. Strong team-building skills with a focus on employee development and retention.

N4. Travel to client sitesas required.

N5. Experience with ERP software, particularly SAP Business One, is preferred.

📌 General Manager Support & Service Sales Faridabad
🏢 TAK Technologies
📍 Faridabad