email support executive handles customer questions, fixes problems, and shares product information through written email messages. Key duties include writing explicit replies, updating customer records, and meeting speed targets. [1, 2]Core Responsibilities
Email Responses: Answer customer questions clearly and politely within set time limits.
Problem Solving: Look into customer complaints and give helpful step-by-step solutions.
Escalations: Send hard or technical problems to higher teams when needed.
Record Keeping: Save notes about each customer chat in the company system.
Team Work: Work with other departments to fix issues and share customer feedback.
Required Skills & Qualifications
Writing Skills: Explicit grammar, correct spelling, and a polite professional tone.
Education: High school diploma or a bachelor's degree.
Experience: 1 to 3 years working in customer service or non-voice support (freshers are often accepted).
Computer Skills: Know how to use helpdesk and CRM software like Zendesk or Freshdesk.
Age criteria 18 to 29 years
Time Management: Ability to handle many emails at once while keeping high accuracy.