Customer Support / Customer Success / Client Operations Executive supporting global enterprise customers. The responsibilities would typically include:

Roles & Responsibilities
Handle customer queries and provide timely resolutions via email, calls, or internal ticketing systems.
Coordinate with global customers, especially across the APAC region, to ensure smooth service delivery.
Act as the primary point of contact for customer requests and operational support.
Collaborate with internal teams such as Sales, Operations, Delivery, and Technical Support to resolve customer issues.
Prepare and maintain daily, weekly, and monthly MIS reports using MS Excel.
Create presentations and reports for customer meetings and internal reviews.
Monitor service requests and ensure adherence to agreed turnaround times (SLAs).
Maintain accurate customer records and update internal systems.
Build and maintain positive relationships with customers and stakeholders.




Escalate critical issues to the appropriate teams and follow up until closure.
Ensure high customer satisfaction through proactive communication and timely updates.
Support process improvements and contribute to operational excellence.
Work in the 7:00 AM 4:00 PM APAC shift while coordinating with global teams.

Required Skills
Excellent verbal and written communication.
Experience handling global or international customers (telecom preferred).
Solid knowledge of MS Excel, PowerPoint, and MS Office.
Positive stakeholder management and coordination skills.
Ability to work independently with minimal supervision.
Positive attitude, problem-solving mindset, and customer-centric approach.
Comfortable working in an APAC shift.

These responsibilities align well with an L1 Customer Support / Customer Operations Executive role in a telecom or technology services workplace.

📌 Global Customer Support Executive Mumbai
🏢 3 point Human Capital
📍 Mumbai