Dear Jobseeker, Explore your career options at IntouchCX. Join us and be a part of an amazing work culture committed to your growth and satisfaction. We'd Love to meet you! We are currently looking for Customer Support Executive & Sr.

Customer Support

Executive - International Non-Voice Process. A growth oriented Career awaits you at IntouchCX
Roles and Responsibilities:-
Responsible for providing excellent customer service.
Solving questions and complaints related to order status, Inventory, Billing related queries, through web chat.
Contacts can be from customers or shoppers.
Responsible to save customers from deactivating their subscription of services & respond to other types of inquiries
Responsible for receiving high volume of incoming chat conversations and responding to inquiries in a manner that meets quality and performance standards




Respond to customer complaints in a skilled manner, attempt to resolve complaints successfully in accordance with established guidelines
Ensure policies and procedures are followed
Preferred candidate profile:-
Excellent communication skills
Fresher and Experienced (min. 6 months) are eligible
Learn and retain a thorough working knowledge of all existing and recent process and procedures
Achieve assigned Key Performance Indicators
Perform other duties as assigned
Versatile to work for rotational, night shifts & graveyard shifts
Perks and benefits:-
Performance based incentives
Outstanding rewards and recognition program
PF and ESI
5 days working 2 days rotational week offs
Note: 100% Work from Office

📌 Hiring For International Non Voice Bengaluru
🏢 IntouchCX
📍 Bengaluru