We are seeking enthusiastic and customer-focused individuals for the International Client Support Executive (Voice/Chat/Blended) role. This is an excellent opportunity to work with top global clients in a dynamic, quick-paced BPO setting. You will be responsible for handling inbound and outbound international customer interactions, resolving queries, and maintaining high customer satisfaction.
Roles and Responsibilities:
Handle inbound and outbound international customer calls, emails, and chat professionally.
Resolve customer queries and provide accurate information to customers in a timely manner.
Maintain high customer satisfaction by delivering excellent service.
Meet performance targets such as quality, productivity, and customer satisfaction scores.
Follow company protocols and maintain data confidentiality.
Skills Required:
Excellent English communication skills (both written and verbal).
Ability to work in a rotational shifts/night shifts.
Robust customer service orientation.
Problem-solving skills.
Ability to multitask and manage various communication channels effectively.
Attention to detail and accuracy in documenting interactions.
QUALIFICATION:
Freshers with excellent English communication skills are welcome.
Experienced candidates with up to 5 years in international voice/blended processes are preferred.
📌 International Client Support Executive Voice/chat/blended Pune
🏢 Spes Manning
📍 Pune
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