01 Aug
|
The Job Factory
|
Bengaluru
01 Aug
The Job Factory
Bengaluru
Roles and responsibility:
Identifies, investigates, and resolves users problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Qualified and pleasant telephone manner.
Ability to explain technical issues to technical and nontechnical employees and customers.
Solid analytical and problem-solving skills.
📌 International Customer Voice Process Bengaluru
🏢 The Job Factory
📍 Bengaluru