Key Responsibilities
Welcome patients and visitors with a skilled and friendly approach.
Assist patients with registration, appointments, admissions, and discharge procedures.
Communicate effectively with Hindi-, Bengali-, and English-speaking patients.
Guide patients to the appropriate departments and services.
Coordinate with doctors, nursing staff, billing, and other departments for seamless patient care.
Handle patient queries, complaints, and feedback promptly and professionally.
Provide information regarding hospital services, facilities, and treatment processes.
Ensure a high level of patient satisfaction by delivering excellent customer service.
Maintain accurate patient records and documentation.
Follow hospital policies, patient confidentiality, and service quality standards.




Support VIP patient handling and special guest requirements.
Assist in organizing patient experience initiatives and feedback collection.
Maintain a neat and qualified appearance while representing the hospital.

Qualifications
Bachelor's Degree in Any Discipline.
Degree/Diploma in Hospital Administration or Hospitality Management is preferred.

Experience
1–2 years of experience in Guest Relations, Front Office, Customer Service, or Hospital Patient Relations.
Freshers with excellent communication skills may also be considered.

Advantages
Paid time off
Provident Fund

Work Location: In person

📌 Guest Relations Officer Kottivakkam (India)
🏢 Iswarya Hospital
📍 India