Location: Pune, Maharashtra

Experience: 4–5 Years

Employment Type: Full time

Job Summary

We are looking for a proactive and customer-focused IT Support Engineer to manage day-to-day IT operations, endpoint management, and user support. The ideal candidate will play a key role in maintaining endpoint security, supporting ISO 27001 compliance initiatives, managing IT assets, and ensuring smooth IT service delivery across the organization.

Key Responsibilities
Provide day-to-day IT support for laptops, desktops, operating systems, and business applications.
Install, configure, troubleshoot, and maintain IT hardware and software.
Manage endpoint devices, including provisioning, patching, antivirus, and security compliance.
Support ISO 27001 initiatives by maintaining IT assets, documentation, and compliance-related activities.
Maintain IT asset inventory, software licenses, and device lifecycle records.
Coordinate with Infrastructure, Security,



and Application teams to resolve technical issues and ensure system availability.
Handle user incidents and service requests, escalating complex issues when required.
Assist in implementing and enforcing IT security policies and best practices.

Required Skills & Qualifications
4–5 years of experience in IT Support, Helpdesk, or Desktop Support.
Hands-on experience with Windows operating systems, endpoint management, hardware troubleshooting, and basic networking.
Familiarity with endpoint management, patch management, antivirus/EDR solutions, and IT asset management.
Exposure to ISO 27001, information security practices, or IT compliance activities is preferred.
Valuable understanding of IT service management processes (Incident, Request, and Change Management).

Skills
Technical support, User Support, IT asset management, IT security, Endpoint Management and Hardware troubleshooting

📌 It Support Engineer / Helpdesk Engineer Pune
🏢 Tech Prescient
📍 Pune