The Information Technology Specialist II supports computing devices and software applications. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets.

This position is the second-level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.

Requirements

Key Responsibilities:
Troubleshoot and resolve hardware, software, and network issues.
Provide remote technical assistance through various channels.
Manage support helpdesk tickets, ensuring timely resolution or escalation for complex issues.
Offer technical advice to end-users and provide technology-related training.
Document solutions for technical difficulties in the helpdesk system.
Assist with software installations following site technology standards.
Manage hardware inventory
Perform tasks related to hardware setup, troubleshooting, repair, and replacement.
Independently handle computer software installation and configuration.
Provide end-user training on hardware and software usage.




Configure and maintain computing devices, operating systems, and software.
Respond to complex end-user software and hardware problems.
Deploy, install, maintain, troubleshoot, and repair hardware components.
Evaluate hardware and software requirements based on site standards.

Education and Experience:

1 year of experience working in a corporate network environment and/or systems support, diagnosing and troubleshooting end-user software/hardware problems, and/or performing routine systems maintenance.

Skills and Abilities:
Basic troubleshooting skills in desktop MS Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP, Wi-Fi, virtual systems).
Proficiency in computer diagnostics, maintenance, installation, and repair
Robust analytical and communication skills.
Ability to work independently with minimal supervision.

Advantages

• Health insurance coverage for Self, Spouse, and Kids, father and mother
Retirement savings plan with employer matching contributions
Opportunities for career development and advancement within the organization

📌 It Support Engineer Hyderabad
🏢 POWER BRIDGE SYSTEMS PRIVATE
📍 Hyderabad