We are seeking a customer-focused professional for the International Voice Support role. You will be responsible for handling customer inquiries and providing solutions through voice-based interactions, ensuring excellent service for international clients. This role requires strong verbal communication skills and a commitment to customer satisfaction.

Roles & Responsibilities:
Handle inbound and outbound voice calls from international customers, addressing their queries and concerns.
Provide accurate and timely information regarding products, services, or technical issues.
Guide customers through troubleshooting steps or provide solutions to their problems.
Document all interactions and resolutions accurately in the designated system.
Escalate complex issues to the appropriate team when necessary.
Maintain a high level of professionalism and empathy in all customer interactions.




Strive to achieve customer satisfaction targets and adhere to service level agreements (SLAs).

Skills Required:
Excellent verbal communication skills in English with a explicit and qualified demeanor.
Strong listening skills and ability to understand diverse accents.
Customer-focused approach with a dedication to providing high-quality support.
Problem-solving abilities to address customer issues effectively.
Ability to work in a fast-paced, target-driven workplace.
Familiarity with customer service software or CRM tools.
Adaptability to different international customer needs and communication styles.

QUALIFICATION:
Bachelor's degree or equivalent practical experience.

📌 International Voice Support Pune
🏢 Spes Manning
📍 Pune