Position

Helpdesk Executive

Work Dynamics

Responsibilities
Centralising all logs and requests
What we re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you ll provide superior call logging services receiving and logging complaints containing complete details of the requests.
In line with this, you ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
Furthermore, you ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task.
You ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.
Performing other ad hoc tasks
As an expert in the field, you must be adaptable in taking other responsibilities aside from your core tasks.



Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you ll work closely with admin personnel in processing invoices.
Likewise, you ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you ll actively participate in health and safety reviews and identify potential risks. You ll also participate in emergency evacuation procedures as needed.

Requirements
Proven industry experience
Degree holder with three to five years experience in facilities management
Solid background in helpdesk operations
Robust working knowledge of occupational safety
Proven track record in rolling out improvement initiatives

Competencies
Collaborative mindset
Customer-centric focus
Superior organizational skills
Excellent communication skills

Job Details
Location: In office Bengaluru, KA
Scheduled Weekly Hours: 48

📌 Helpdesk Execut Bengaluru
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru