Key Responsibilities
Act as the primary point of contact (POC) for existing client accounts, handling product queries, client tickets, implementation requests, and solution delivery.
Own and manage client support tickets, ensuring timely resolution by coordinating with Product, Engineering, Support, and other cross-functional teams.
Understand client requirements and recommend the best product-based solutions aligned with business needs.
Drive end-to-end execution of change requests, enhancements, feature rollouts, and implementation activities.
Collaborate with Product, Engineering, Customer Success, Support, and Delivery teams to ensure timely and successful implementation.
Coordinate priorities, manage stakeholder communication, and proactively resolve delivery risks and blockers.
Translate business requirements into scalable product solutions by working closely with Product and Tech teams.
Maintain implementation trackers, project documentation, ticket updates, and status reports.
Monitor delivery timelines, ensure process adherence,



and identify opportunities for continuous improvement.
Leverage tools such as Jira, Zoho Projects, Excel, and Google Workspace to manage delivery and customer requests efficiently.

What We're Looking For
1–2 years of experience in Customer Delivery, Solutioning, Implementation, Project Management, Customer Success, or Technical Account Management.
Experience managing client support tickets and coordinating issue resolution with cross-functional teams.
Robust stakeholder management and client communication skills.
Excellent problem-solving, requirement gathering, and solutioning abilities.
Valuable understanding of SaaS products, post-sales delivery, and implementation processes.
Hands-on experience with Jira, Zoho Projects, or similar project/ticket management tools.
Ability to manage multiple client accounts and priorities in a quick-paced environment.

📌 Implementation Specialist Post Sales Solutioning Gurugram
🏢 Meritto Educare
📍 Gurugram