Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery
Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework
Creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred
Solid understanding of various Line of Business, Multi-Vendor workplace, Ways of Working, Cross Vendor SLAs, in a Service Integration Framework
Demonstrates excellent consultative solution skills during various phases of the bid
Ability to build plan & Service Management Implementation Roadmap and strong understanding of Project Management skills along with inter dependencies between People, Process, Tools, Vendors
Ability to deliver Service Management Implementation Projects , Due Diligence, or Assessment as a Lead or Consultant
Ability to prepare explicit, concise, and persuasive communication for multiple audiences, including demonstrating effective writing and presentation skills, listening actively,



and projecting a trustworthy image
Ability to interface with global lines of business and other technical teams in gathering/developing strategic approach and customer requirements in order to formulate apt solution.
Work as part of the bid team and provide support to the functional group personnel working together.
Experience of working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliveries.
Develop proposals and recommendations to drive process improvement decisions

Skills, Knowledge and Experience

Desired Profile Experience

Must
Process development and process engineering
Experience leading process implementation & improvement projects
Process Consulting
ITIL Intermediate Level or ITIL 4 MPT Certification

Preferred
Process audit, assessment and GAP and Pre-Sales experience in Service Management, Experience in Solution design, RFP, ITSM Architecture design
Transition, Due Diligence experience preferred
Process operation and maintenance support
Service quality improvement through continuous process improvement

📌 Itsm And Service Integration Management Bengaluru (India)
🏢 EY
📍 India