Key Responsibilities · Handle inbound customer calls and provide accurate information regarding banking products and services. · Clarify customer queries and determine appropriate solutions. · Research, troubleshoot, and resolve issues efficiently. · Escalate unresolved queries to the appropriate department when needed. · Complete transactions and maintain accurate documentation. · Cross-sell suitable banking products based on customer requirements.

Education · Graduation is mandatory. · No intermediate pass out. · Note: Pursuing Higher Education & B. Pharmacy students are not eligible.

Required Skills &

Competencies · SVAR Score: 50 & above · Excellent verbal communication in English & Hindi · Regional language proficiency preferred · Basic computer knowledge and familiarity with MS Office tools · Solid telephone etiquette and active listening skills · Sound decision-making, logical reasoning, and numerical ability · Customer-oriented mindset with patience and empathy

📌 Inbound Customer Service Advisor Hyderabad (India)
🏢 Digitide Solutions
📍 India