Role/Principal Accountabilities
Build the plan based on the in-house Observability stack.
Deliver a plan to meet Operational Resilience monitoring requirements based on IBS/ CIF business functions: Settlement/Collateral etc.
Produce a business dashboard to give visibility of business-critical services and show real-time service status.
Align with the inhouse Observability team to ensure best practices are achieved.
Align with ServiceNow Configuration Management to ensure any missing assets are added to ServiceNow.
Work with Operational Resilience and infrastructure management to gain buy-in and visibility of the project.
Lead a team of monitoring experts.
Use SRE monitoring principles.
Align with SRE management.
Align with Infra management.
Contribute to Observability standards and procedures.
Work with the SRE team to optimize the operation model.

Secondary
Align with Application teams to ensure their systems are integrated into the overall service dashboard.

Skills &

Experience Required
Robust communication presenting and documentation.
Team management and stakeholder skills.




Experience of driving change in a large organisation.
Demonstrate understanding of large enterprise systems and the technologies on which they are built.
Robust analytical skills and a solid understanding from a Production Support monitoring point of view.
In-depth understanding of the technical aspects of delivering monitoring integration.

Knowledge Required
Background in Observability Engineering covering Metrics, Logs and Traces and the interaction between telemetry.
Robust Experience with Observability tools such as Open Telemetry, Grafana UI, Mimir, Loki, Tempo, Grafana Agent, Prometheus.
Appreciation of SLI/SLOs for measuring and reporting on service levels.
Awareness of notification frameworks for escalation automation.
Experience of DevOps tools i.e. Jenkins, Ansible Tower, GIT and build & deploy pipelines.
Exposure to Kubernetes, containers & micro-service concepts (not essential, but beneficial).

(ref:hirist.tech)

📌 Kiya Ai Observability Integration Lead Mumbai
🏢 Infrasoft Technologies
📍 Mumbai