Role & responsibilities

Customer Engagement:
Build and strengthen relationships with key stakeholders, understand business objectives, and deliver customer-centric solutions.
Act as the voice of the customer by providing feedback to Product, Sales, and Marketing teams.
Drive customer satisfaction, retention, and account growth by identifying improvement opportunities and ensuring successful outcomes.

Project Management:
Coordinate with cross-functional teams to ensure timely implementation and seamless service delivery.
Monitor customer KPIs, transaction trends, and account health to proactively address risks and improve performance.
Align customer requirements with organizational goals while managing multiple priorities.

Functional Understanding:
Serve as a trusted advisor by providing functional and technical guidance on products and solutions.
Drive successful customer onboarding, product adoption, and utilization through training and best practices.
Recommend optimal solutions to enhance operational efficiency and business outcomes.

Sales Enablement & Account Growth:
Identify cross-sell, upsell,



and new business opportunities within existing accounts.
Partner with Sales on renewals, account expansion, and strategic customer engagements.
Maximize product adoption and utilization to increase customer value, revenue growth, and long-term partnerships.

Preferred candidate profile
710 years of experience in Customer Success, Account Management, or Client Engagement within the Payments/FinTech domain.
Mandatory: Hands-on experience with NPCI products or payment switch platforms for UPI, PPI, or Card Payments.
Robust understanding of the payment transaction lifecycle and customer onboarding.
Experience managing enterprise clients and collaborating with Product, Technology, Operations, and Support teams.
Ability to monitor customer performance, resolve issues proactively, and drive customer satisfaction.
Robust stakeholder management, communication, and project management skills.
Experience in identifying cross-sell, upsell, and account growth prospects will be preferred.

📌 Key Account Manager Mumbai
🏢 Mobileware Technologies
📍 Mumbai