Job DescriptionKey Account Manager – Client Relationships (BFSI)

NLocation: Mumbai | Full time

NAbout the role

nWeare a rapid-growing B2B SaaS company building technology for lenders — banks, NBFCs, HFCs, and ARCs — to automate their collections and legal recovery workflows. As Key Account Manager, you are the single point of contact for our clients. Every request, allocation, and deliverable flows through you — you own the relationship, coordinate delivery across internal teams, and make sure clients get exactly what they need, when they need it.

NWhat you'll do

n

n
Be the single window for the client — the person everything routes through for new requests, notice allocations, legal allocations, and day-to-day coordination
N
Own client relationships end-to-end;

build trust with stakeholders from ops teams to leadership

N
Translate client requirements into clear internal tasks and coordinate with legal, operations, and product teams to deliver
N
Manage allocation of recent notices, legal filings, and other work items to the right internal teams and track them to completion
N
Prepare and deliver thedashboards, MIS, and reports clients want;

run periodic reviews onvolumes, SLAs, and outcomes

N
Track SLAs and turnaround times;





proactively flag and resolve delays before they become escalations

N
Identify opportunities to expand the engagement and drive account growth
N
Be the voice of the client internally — surface feedback and feature requests to the product team
N

nWhat we're lookingfor

N

n
2–6 years in key account management, client servicing, or delivery — preferably in BFSI, legal services, or SaaS serving lenders
N
Strong coordination andfollow-through — you keep many moving parts on track without dropping anything
N
Comfortable with data and reporting;

able to build and explain dashboards and MIS to clients

N
Exposure to NBFC/bank/ARC operations, collections, or SARFAESI processes is a strong plus
N
Excellent communicationand stakeholder management across all levels
N
Based in Mumbai;

willing to travel to client offices as needed

N

nWhy join us

n

N
Own relationships with some of India's largest lending institutions
N
High-visibility role reporting directly into leadership
N
Ground-floor opportunity in a rapidly scaling company solving a massive problem in Indian lending
N

📌 Key Account Manager Alibag
🏢 Resollect
📍 Alibag