Key Responsibilities:
Provide L1/L2 application and production support for enterprise systems.
Perform patch deployments, version upgrades, and coordinate application releases.
Analyze application and system logs to troubleshoot and resolve incidents.
Monitor performance and health of applications using AppDynamics, VuNet, etc.
Manage and track issues using Jira or other ticketing tools.
Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat.
Execute basic database queries and issue handling in MSSQL and Oracle settings.
Follow up with internal teams for timely VAPT issue closure.
Coordinate with network teams for resolving issues related to:
Firewall rules
Load balancer configuration
DNS resolutions

Required Technical Skills:
OS: Windows Server and Linux (basic command line & troubleshooting)
Web Servers:



IIS and Apache Tomcat
Databases: MSSQL, Oracle (basic support and query execution)
Monitoring Tools: AppDynamics, VuNet (or similar APM tools)
Ticketing Tools: Jira (incident, change, and problem tracking)
Log Analysis: Ability to analyze logs from web servers, app servers, DBs
Networking: Basic understanding of firewall, load balancer, DNS
Communication: Explicit and skilled interaction with cross-functional teams

Nice to Have:
ITIL awareness (incident, change, and problem management)
Scripting knowledge (Shell, PowerShell)
Experience in 24x7 production support setting
Familiarity with change/request/release processes.

📌 Application & Production Support Engineer Navi Mumbai
🏢 E4 Software Services
📍 Navi Mumbai