Key Responsibilities: Metrics Automation and Data Integration:
Design and implement automated workflows to gather metrics from ITSM tools (e.g., ServiceNow, Jira), monitoring platforms (e.g., Grafana), and other data sources (HR, financial systems, spreadsheets, SQL databases)
Use ETL tools (e.g., Microsoft Power Automate, Power Query) to extract, transform, and load data into centralized repositories such as SharePoint lists.
Ensure data accuracy, consistency, and completeness across all sources.

KPI Calculation and Metric Definition:
Collaborate with stakeholders to define metric calculations and KPIs aligned with organizational goals.
Develop scripts, formulas, or workflows to calculate KPIs from raw data (e.g., incident resolution times, uptime percentages, SLA adherence).
Document metric definitions and calculation methods for transparency and reproducibility.

Data Visualization and Reporting
Create visually compelling dashboards and reports using tools like Tableau, Microsoft Power BI, or Excel.
Present insights and trends to stakeholders in a transparent and actionable format.
Continuously improve visualization methods to enhance understanding and decision-making.

Stakeholder Engagement and Accountability:




Interface with managers in line teams to ensure timely submission of data and adherence to monthly deadlines.
Persuade and motivate teams to meet metric targets and deadlines by demonstrating the value of accurate and timely reporting.
Act as a liaison between technical teams and business stakeholders to ensure metrics align with organizational priorities.

Process Improvement and Automation
Identify prospects to streamline metric collection and reporting processes using automation tools.
Implement best practices for data management and reporting workflows.
Ensure scalability and maintainability of automated solutions.

Required Skills and Qualifications: Technical Skills:
Proficiency in automation tools such as Microsoft Power Automate, Power Query, or similar platforms.
Experience with ETL processes and integrating data from multiple sources.
Solid knowledge of data visualization tools such as Tableau, Microsoft Power BI, or Excel.
Familiarity with ITSM tools (e.g., ServiceNow, Jira) and monitoring platforms (e.g., Grafana).
Basic scripting or programming skills (e.g., Python, SQL) for data manipulation and automation.

📌 Metrics Automation Specialist Bengaluru
🏢 Millenium Infotech
📍 Bengaluru