KEY RESPONSIBILITIES a) Dealership profitability
Planning and monitoring the achievement of the service targets in the area
Execution of primary service network (dealer workshops & branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities
Identification of service gaps and recommend recent dealer workshops/branches
Promoting the sales of Bajaj Genuine Spares and Bajaj Genuine Oil
Promoting referral sales by providing service support
Handholding of dealers for achievement of customer retention targets and overall dealership profitability b) Capability building
Providing guidance to dealers in the region with respect to monitoring & handling dealer network
Identifies training requirements and organizes training for dealership manpower
Gather and disseminate market intelligence by keeping track of competitor products as well as services
Coordinate with dealers in manpower recruitment for workshops
Execution of projects in the area as determined by the RSM/H.O. from time-to-time c) Systems & processes
Ensures the adherence to the company s service standards by all dealer workshops & branches across the region a.



Implementation of Total Productivity Management way of working b. Implementation and audit of Service Quality Systems c. Conduct Dealer Service Standard (DSS) audit and ensure 100% compliance of all dealers; initiate corrective actions for non-conforming dealerships d. Work on reduction in service turn-around time and no. of repeat jobs, minimize cost/time deviations, etc.
Taking decisions on warranty claims d) Customer relationship management
Enhancing the customer satisfaction levels in all dealer workshops
Guiding dealers in speedy resolution of critical customer issues and work for prevention of such issues
Coordinate with the service support team for speedy resolution of customer complaints on company website and consumer forums/legal cases e) Product support
Continuously get feedback about product performance & product failures, perform root cause analysis and updates the manufacturing and R&D; teams through RSM
Involve in planning and executing recent product launches and conduct pre-launch field trials The above list is not exhaustive and could evolve with changing needs & priorities of the company

📌 Mgr Service Ub Gwalior
🏢 Bajaj Auto
📍 Gwalior