Role Responsibilities:
Design and develop conversational AI solutions using Google Dialogflow.
Integrate Looker for data visualization and reporting to enhance AI insights.
Collaborate with contact center teams to integrate Dialogflow with CVP and ICM systems.
Continuously improve AI interactions based on user feedback and performance metrics.
Job Requirements:
Minimum 3 years of experience in developing conversational AI solutions using Google Dialogflow.
Proficiency in Looker, with robust analytical and problem-solving skills.
Knowledge of CVP and ICM systems, with a solid understanding of contact center technologies.
Robust communication skills and ability to collaborate effectively with stakeholders.
📌 Lead Ii Software Engineering Thiruvananthapuram
🏢 UST
📍 Thiruvananthapuram
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