Description The professional in this position is expected to lead the delivery by liaising with the senior leadership and carry out customer implementations and program enhancements
Hands on experience in Voice of Customer/ Customer

Experience/ Customer Insights projects/ Medallia/ Qualtrics platform strategy/ assessment/ implementation/ managed services projects
Preparing a detailed project plan to schedule key project milestones & activities
Defining resource requirements to reach objectives and manage resources in an effective and efficient manner
Translating Business requirements into System Configuration

Objects and create Solution Design for Medallia Solution in compliance with best practices
Participate in the implementation design, setup, and review processes
Utilize Medallia software knowledge to configure feedback questionnaires, reports, and integrations with other systems
Provide support to client meetings by leveraging in depth Client system capabilities.
Experience working in teams to collaboratively solve technical problems
Should be able to provide valuable insights to clients and help them make customer centric organization





Responsibilities The qualified in this position is expected to lead the delivery by liaising with the senior leadership and carry out customer implementations and program enhancements
Preparing a detailed project plan to schedule key project milestones & activities
Defining resource requirements to reach objectives and manage resources in an effective and productive manner
Translating Business requirements into System Configuration

Objects and create Solution Design for Medallia Solution in compliance with best practices
Participate in the implementation design, setup, and review processes

•Experience in management consulting, IT consulting, market research, and/or enterprise software clients
Effective verbal and written communication skills. Collaborate with clients both in offshore and onshore models
Manage end to end delivery for voice of customer/ customer experience/ customer insights/ Medallia projects
Manage and challenge senior stakeholders, and able to work beyond own area of expertise

Qualifications

Education / skilled qualifications

MBA from a reputed college is preferred.

📌 Manager Uk Customer Advisory Pune (India)
🏢 BSR u0026
📍 India