We are looking for an Order Management Billing Specialist for our Hyderabad office. This role is responsible to ensure accurate and timely management of orders and credits from sales through to invoicing working closely with our internal Sales, Support, Billing and Collections teams. The successful candidate will be expected to follow Clarivate s order processing and billing policies and procedures and is a team play.er with the ability to work across departments
About You - experience, education, skills, and accomplishments
University level degree or equivalent required, experience in finance or accounting would be preferred.
Minimum 1+ years direct experience preferred with order to cash, billing/invoicing or subscription management with a positive knowledge of CRM sales systems and/or Order to Cash/Billing system.
Good overall business knowledge
Good knowledge of Order Management processes and business systems including SFDC preferable.
Effective communication skills
Excellent organizational and time management skills
Research skills and able to work on own initiative.
It would be great if you also had . . .
Proficiency in Salesforce.com and MS Excel is highly recommended.
Excellent organizational and time management skills
Research skills and able to work on own initiative.
Personality: Self-driven, results-oriented with a positive outlook and a explicit focus on high quality and performance.
Keen for recent experience, responsibility, and accountability.
Able to get on with others and be a team-player.
What will you be doing in this role
To manage the daily handling of Orders and Credits, ensuring accuracy and timeliness in current order to cash workflow.
Handling order/credit requests.
Manage internal queries via Saleforce.com (SFDC) Case Management functionality.
To liaise with other internal departments to resolve issues in a timely manner via meetings (phone or face to face) or SFDC Case Management functionality.
To ensure that system operational issues are communicated appropriately.
Maintain knowledge of both Sales and Order Management Billing
Assist with department and company projects and initiatives.
Assist with system user acceptance testing